March 3-7, 2020

Anaheim, CA USA

Health and Safety

Update on Novel Coronavirus

The New Hope/Informa team is closely monitoring developments of the Novel Coronavirus, which first emerged from Wuhan, China, in December 2019. The health and safety of the community that gathers at Natural Products Expo West is our top priority and we are following all safety advice and precautions as recommended by the US Department of Health and Human Services, as well as the World Health Organisation (WHO). Please rest assured that while we are monitoring the situation as an international business, and staying up to date on official sources of updates and guidance from the government and authorities, it’s entirely business as usual for our events.

Given the global nature of Expo West, we will also continue to monitor the restricted travel from impacted areas within China and the screening procedures at international airports.

In an effort to elevate and enforce our food safety and sampling guidelines, we are growing our partnership with the Orange County Health Care Agency to ensure that the show is achieving the highest of standards expected by the industry. Onsite you will see approximately 15 food safety advisors walking the floor to provide exhibitors with health and safety resources, advice and if necessary, corrections.  You will also see an increase in handwashing stations, dishwashing stations and Mrs. Meyers hand sanitizer dispensers throughout the show.  Be assured in the current climate, the Orange County Health Care Agency and the Natural Products teams have worked together in a strategic, proactive approach to identify any potential risks regarding food preparation and open sampling.  It is the responsibility of all of us to deliver the healthiest and safest event for everyone.

See Something, Say Something

If you witness suspicious behavior, please do not hesitate to speak up!  LiveSafe: Now part of the Expo West Mobile App, LiveSafe puts a mobile security system in the hands of all attendees. Users can send text, photos, videos and precise location information to report incidents ranging from routine maintenance needs to suspicious activity to safety threats. LiveSafe’s cloud-based command dashboard receives tips in real time and allows security officials to respond via secure live chat.

Badge Perimeter

This year, we’ve expanded the badged perimeter to include the Grand Plaza, the Arena Plaza and the Palm Courtyard. Look for mobile carts for easy badge pick -up. Must have barcode.

Security Consideration 

To ensure the safety of Show attendees, all guests will be required to go through a security screening process at the entrance of the Show, including ID and bag check. Please allow ample time when planning your arrival.

Don't Forget Your ID! (Every Day)

You will be required to show your photo ID to receive your badge. You will also be required to show your badge with your matching photo ID to gain access to exhibits during show hours. Please keep your photo ID with you at ALL times.

Animal Policy

Pets are not allowed at Natural Products Expo West. The only exception is for service dogs, which must be kept under control at all times. Please contact customer service with questions.

ACC Emergency Procedures

Review the Anaheim Convention Center's Emergency Procedures document ; it's good to be prepared!

First Aid

Once onsite, familiarize yourself with the show layout; locate the first aid stations: ACC, Level 1, Room 112 ACC, Lower Level, Lobby E Corridor ACC North, Plaza level & 200 level foyers

Staying Safe: Health and Safety Tips

Establish a Meeting Place

Establish an on-site and off-site meeting place for your staff ahead of time in the event an emergency occurs. 

Have a Call or Text Plan in Place

Establish a company calling/text plan for effective communication for both staff on and offsite. 

Keep Your Hands Clean

Frequently wash hands and utilize hand sanitizers located throughout the Anaheim Convention Center. 

In Case of Sickness

If you do get sick, there are plenty of remedies at CVS, which is located on the corner of Harbor and Katella, as well as the Marriott and Hilton lobby stores. If you are in need of a hospital, the closest one is UC Irvine Health Manchester Pavilion. Nearest Hospital for Emergencies: The Level 1 Trauma Center, UCI Medical Center.

Use Common Sense

Wear good shoes, stay hydrated and get plenty of rest!