Generic Questions
Our customer service team is excellently equipped to handle many of your requirements and are dedicated to making your Expo experience as smooth and successful as possible.
If you have questions regarding:
- Registration
- Business Categories & Qualifying for the Event
You can contact a Customer Service Representative by emailing [email protected] OR by calling 1.303.390.1776 or 1.866.458.4935 (toll free, U.S. only).
Other Resources:
Client Service Specialists (Logistics)
Your client service specialist can assist with EXHIBITOR questions regarding:
- Exhibitor Service Kit (ESK)
- Important exhibitor deadlines including Move-In/Move-Out
- Certificate of Insurance (COI)
- Sampling Rules & Regulations
- Registration and Badges
- Uploading Company Information and Product Descriptions
Sales & Sponsorship
As of October 1, 2023, there have been some structural changes made to our sales team for New Hope events, digital, and print advertising business. Moving forward, our Business Development Executives will manage any “New Business.” This is defined by a company who has not exhibited at a New Hope show in the past or has not exhibited since 2021. If your company is a “New Business” by this definition, please reach out to Collin, Shayla, Zach or Jiani (based on billing state or service provider category). If you are a Returning Exhibitor, defined as exhibited or advertised in 2022 or sooner, your company would go to your normal account manager (listed under Returning Business Team).
Returning Business Team
Michelle Garske
Director, Strategic Accounts
Africa, Australia, Europe, India, Latin America, Middle East, New Zealand, South America
212.600.3837
Lisa OBryan
Lead Account Manager
United States
212.600.3835
Regions: CA (ZIP Codes 94000 - 99999), WA
Cristy Adamski
Account Manager
United States
212.600.3443
Regions: CA (ZIP Codes 93000 - 93999), CO, HI, IL, KS, NE, NM, NV, OH, TX, UT, WI, WY
Cathy Laclair
Account Manager
United States and Canada
212.600.3830
Regions: AK, DC, DE, IA, ID, IN, MA, MD, MI, MN, MT, ND, NJ, OK, RI, SD, VA, WV
KB Nau
Account Manager
United States
212.600.3834
Regions: AL, AR, FL, GA, KY, LA, ME, MO, MS, NC, NH, PA, SC, TN, VT
Sam Owen
Account Manager
United States
212.600.3838
Regions: AZ, CA (ZIP Codes 9000 - 92999), OR
New Business Development Team
Collin Steele
Account Manager
United States
212.951.6742
Regions: AK, CA - 94,95,96,97,98,99, CT, DE, IA, ID, IL, IN, MA, MD, ME, MI, MN, MT, ND, NE, NH, NJ, NY, OH, OR, RI, SD, VT, WA, WI, WY
Shayla Rodriquez
Account Manager
United States
212.951.6795
Regions: AL, AR, AZ, CA – 90, 91, 92, 93, CO, DC, FL, GA, HI, KS, KY, LA, MO, MS, NC, NM, NV, OK, PA, SC, TN, TX, UT, VA, WV, PR, Canada, Mexico, Central America, South America, Europe, Middle East, Africa, India, Australia, New Zealand
Zachary Watson
Strategic Business Development Manager, Service Provider Lead*
United States/ International Service Providers except Asia
212.600.3841
*Service Providers: Legal/Regulation/compliance, Advertising/PR/Media/Marketing Agencies, Contract Manufacturers/private label, Quality Assurance/Quality Control, Packaging, Consultants, Financial Institutions, Education/Training, Investment Banking, Industry Tech, Labs, Trade Solutions, Investor, Printing/Labels, Equipment Manufacturing, Certifiers, Testing, Inspection, Diagnostics, Plastics, ecommerce media platform, shopper marketing, search engine platforms, sustainability/ESG providers, shipping/logistics, data/insights, amazon spend/e-tailer experts, SAS platforms/vendors, virtual booth/trade show providers, sampling providers, consulting groups, advisor groups, etailers. Includes international service providers except Asia.
Not Included: Wholesalers, Distributors, Associations, Brick and Mortar Retailers
