March 3-7, 2020

Anaheim, CA USA

Expo West 2020 Frequently Asked Questions

Natural Products Expo West 2020 will not be rescheduled

New Hope Network has decided to not move forward with hosting a rescheduled Natural Products Expo West 2020 in Anaheim. We will shift our focus to making Expo East 2020 (Sept. 23-26) the innovation showcase and community gathering needed by the natural & organic products industry in the wake of the novel coronavirus crisis.

Please see below for answers to the questions we have been receiving most frequently.

 

 



Exhibitor Questions

 

For our partners who were scheduled to exhibit or sponsor at Expo West 2020, we will be offering a full credit for exhibit space and sponsorship/marketing programming contracted directly with New Hope Network toward future activity. With the community already rallying around our move to Philadelphia, and with the increased engagement from retailers and other buyers that we are building for our Expo East show, our hope is that this credit will be used toward exhibiting at Expo East 2020. With that said, the credit can also be applied to 2020 media solutions, 2020 data and insights programming (NEXT and Nutrition Business Journal) and toward Expo West 2021 exhibit and sponsorship programming. The credit must be used by the end of February 2021. To further discuss how to strategically apply this credit, please contact your New Hope account manager directly.

With this cancellation, New Hope’s intention is to refund all paid badges, education upgrades, trainings and tours that were associated with the official registration for the Expo West 2020 event. We will begin processing refunds in the next few weeks to conclude by mid-April. The refunded amount will be issued back to the credit card associated with your registration. We appreciate your patience. If you do not receive an email about your refund by mid-April, please contact expowest@newhope.com. For questions regarding partner event registrations, please contact those organizations directly.

Due to the cancellation of Expo West 2020, the official re-sign process for Expo West 2021 has been paused. Assuredly, New Hope Network will honor the same priority point-based process to re-book space as soon as an updated schedule is confirmed. We thank you for your time and patience as we develop the best next steps for our exhibiting audience. In the meantime, you are always welcome to view our Exhibit in 2021 page here and view information about Expo East 2020 here.

For our partners who were scheduled to exhibit or sponsor at Expo West 2020, we will be offering a full credit for exhibit space and sponsorship/marketing programming contracted directly with New Hope Network toward future activity. With the community already rallying around our move to Philadelphia, and with the increased engagement from retailers and other buyers that we are building for our Expo East show, our hope is that this credit will be used toward exhibiting at Expo East 2020. With that said, the credit can also be applied to 2020 media solutions, 2020 data and insights programming (NEXT and Nutrition Business Journal) and toward Expo West 2021 exhibit and sponsorship programming. The credit must be used by the end of February 2021. To further discuss how to strategically apply this credit, please contact your New Hope account manager directly.

To date there are 50 companies with product remaining in the care of GES. If you are one of those companies, please contact the GES Service Center at 800-475-2098 or via chat on their website: www.ges.com.

With this cancellation, we are also seeking a greater understanding of the financial implications and refund potential with our various official event vendor partners. While we are actively engaged with these partners, their refund policies will ultimately be based on individual company policy and the terms that were committed to outside of our direct involvement.

We will share status updates as we receive them for each of these partner vendors. We will also note the appropriate contacts when decisions have been made.

These partners include:

  • Aramark: Full refunds will be issued to exhibitors who placed orders for Expo West. 
  • Convention Photo: Update coming soon. 
  • CompuSystems - Lead Retrieval: Update coming soon. 
  • Exhibitor Insurance: U.S. Exhibitors who purchased insurance through Exhibitor Insurance will be refunded in full. For U.S. Exhibitor questions, email info@exhibitorinsurance.com. International Exhibitor insurance coverage will be included in the Exhibition credit through New Hope Network. 
  • GES: Update coming soon. 
  • Lowe Refrigeration: Options include: Credit to Expo West 2021 or a full refund. Please contact Victoria Abney at victoria@loweusa.com for all credits or refunds. 
  • National Plant and Floral: Update coming soon. 
  • PSAV: We have been informed that no refunds will be issued. 
  • Smart City: Please refer to the stated cancellation policy on your individual order. 
  • Trade Show Temps: Update coming soon. 

New Hope Network does not have access to parties outside of the list of our official partners above and you will need to reach out to them directly regarding refunds. This includes exhibitor appointed contractors.

The Natural Products Expo Connect platform is the official directory for Expo West and Expo East and is fast becoming an innovation discovery resource for the industry year-round. We encourage Expo West 2020 exhibitors promote their products, tell their story, and showcase their latest announcements via Expo Connect.

As an exhibitor, you should submit your products to the Expo Connect directory immediately. The Expo West onboarding portal will remain open until April 30. You can go to the onboarding portal and submit label flat and marketing image for all the products that you would have shown at your booth, and it’s completely free. Once submitted they will be digitized and assigned numerous searchable attributes, and will be displayed on the directory within 10 business days.

All Expo West exhibitors will also be given access to premium digital content on Expo Connect to help brands tell their story, share their announcements and showcase their products. This includes videos, marketing materials, press releases, show specials and more!

To keep the compliance quality and integrity of your product presentation(s) in the Connect directory, our Standards Department will continue to review your product labeling and marketing submitted to the Connect directory as would be done at the events.

Learn more about how to take advantage of this complimentary offer and contact us with any questions.



Attendee Questions
 

With this cancellation, New Hope’s intention is to refund all paid badges, education upgrades, trainings and tours that were associated with the official registration for the Expo West 2020 event. We will begin processing refunds in the next few weeks to conclude by mid-April. The refunded amount will be issued back to the credit card associated with your registration. We appreciate your patience. If you do not receive an email about your refund by mid-April, please contact expowest@newhope.com. For questions regarding partner event registrations, please contact those organizations directly.

The Natural Products Expo Connect platform is the official directory for Expo West and Expo East and is fast becoming a resource for the industry year-round. Visit this directory often as new products, brand stories, marketing information and more will be streaming in over the next weeks and months. Today, the directory already has almost 10,000 products that would have been shown at Expo West, with more on the way.

You can use Expo Connect to:

  • Discover companies and products being featured with noteworthy news and new product launches 
  • Explore all companies and products across many dimensions, including categories, ingredients, marketing claims or certifications 
  • Use keyword search to find brands and products that mention key words and phrases 
  • Create a favorites list for easy reference 
  • Request information from exhibitors from right inside the platform

If you have any questions about the platform please contact us here

In addition to these online resources, check out newhope.com for the latest industry news & analysis and product innovation & trend content. Visit nutritionbusinessjournal.com for our newest data & insights products and subscriptions. 



Travel-Related Questions
 

The following hotel partners (booked through OnPeak) are issuing refunds for deposits. Please allow 7-15 business days for transactions to occur:

  • ALO Anaheim/Orange
  • Anaheim Majestic Garden Hotel
  • Ayres Hotel Orange
  • Best Western Park Place Inn
  • Best Western Plus Anaheim Inn
  • Best Western Plus Pavilions
  • Best Western Stovalls Inn
  • Candlewood Suites Anaheim-Resort Area
  • Castle Inn & Suites*
  • Clementine Hotel & Suites Anaheim**
  • Disney’s Grand Californian Hotel
  • Disney’s Paradise Pier Hotel
  • Disneyland Hotel
  • DoubleTree Santa Ana Orange County Airport
  • Embassy Suites Anaheim Orange
  • Grand Legacy at the Park
  • Great Wolf Lodge Southern California
  • Hilton Anaheim 
  • Hyatt Regency Orange County
  • Sheraton Park Hotel at Anaheim Resort
  • Sonesta Irvine - Orange County Airport**
  • Wyndham Anaheim

*No charges were required prior to check-in. Guests have no financial liability. 
**Processing time for this hotel could be up to 21 days.

We are continuing to work with the other properties involved and will share updates as soon as we have more.

If you booked directly with a hotel or through a third-party agent, please reach out to them. 

 

Please contact your airline directly for cancellations/refund information.

New Hope Network is not responsible for costs related to Expo West travel.



$5M Fund Questions
 

New Hope established a $5m fund to support emerging brands significantly affected by the Expo West 2020 disruption, ensuring we help many of our most vulnerable and impacted community members.

An independent advisory council has now been formed to help us establish criteria for how we best manage and most fairly disperse our $5 million fund.

In addition, this council will be advising how to ensure we make Expo East 2020 the most valuable innovation and community event possible for retailers/buyers and brands large and small and will provide input and ideas for how we best serve the industry in Philadelphia and beyond. 

Led by industry veteran John Grubb, a former managing partner of Sterling-Rice Group and the current board president of Naturally Boulder, this group is comprised of leaders from across the natural & organic products community, including:

  • John Foraker, Co-Founder & CEO, Once Upon a Farm 
  • Jane Miller, CEO, Lily’s Sweets 
  • Julie Smolyansky, CEO, Lifeway Foods 
  • Katlin Smith, Founder & CEO, Simple Mills 
  • Vincent Kitirattragarn, Co-Founder & CEO, Dang Foods 
  • Angela McElwee, President & CEO, Gaia Herbs 
  • Blair Kellison, CEO, Traditional Medicinals 
  • Lisa Curtis, Founder & CEO, Kuli Kuli
  • Richa Gupta, Founder & CEO, Good Food for Good
  • Ibraheem Basir, Founder & CEO, A Dozen Cousins
  • Lara Dickinson, Executive Director, OSC2 
  • Terry DeBlasio, Buyer, PCC Markets 
  • Wayne Wu, General Partner, VMG 
  • Andy Whitman, Managing Partner, 2X Partners 
  • Tony Olson, Owner & CEO, SPINS 
  • Brandon Barnholt, President & CEO, KeHE 
  • Eric Schnell, Co-Founder, Beyond Brands 
  • Bob Burke, Principal, Natural Products Consulting 
  • Jim Slama, Founder & CEO, Good Food Accelerator and FamilyFarmed


Questions about Events & Education
 

New Hope Network will be hosting a livestream to announce the Expo West 2020 NEXTY Award Winners. Tune in on March 25 at 2pm MST. Click here for more information.

The Climate Collaborative and New Hope Network are excited to announce a 1.5 hour virtual session with Climate Day keynote speakers—Mariano Lozano of Danone North America, Joey Bergstein of Seventh Generation, and Rebecca Hamilton of W.S. Badger Company. Moderated by the chairman and executive editor of GreenBiz, Joel Makower, we'll be talking about the role of business in responding to the climate crisis and the opportunity the natural products industry has to come together for a collaborative response. During this time, we will also announce and celebrate climate leaders in the industry with the annual National Co+op Grocers Climate Collaborative Awards. Click here for more information

Join us on Friday, April 3, 2020 at 2pm ET // 1pm CT // 12pm MT // 11am PT.

Presented By: Climate Collaborative, New Hope Network
Sponsored By: Seventh Generation, Stonyfield
Underwritten By: Igloo, Amy’s Kitchen

Yes! Our Webinar, State and Future of Natural & Organic: Data & Insights to Help You Navigate a Changing Landscape, will be on Tuesday, April 21 at 11am MT. 

The $230 billion U.S. natural & organic products industry is facing significant challenges and opportunities as the result of the COVID-19 crisis. The state of the industry today is different than it was a month ago, and New Hope Network and Whipstitch Capital have joined forces to pull together the data and insights that can help you navigate a changing landscape. We will look at how the industry performed in 2019, how the COVID-19 crisis has impacted industry sales and growth, and what we might expect throughout 2020 and beyond based on short- and mid-term consumer behaviors and macro forces and trends. While staying grounded in reality, we also will explore the long-term opportunities that could await natural & organic products as people increasingly value and invest more in human and planetary health.

Click here for more information. 

Virtual Keynote: How to Lead a Change-the-World Business - Webinar sponsored by Esca Bona: Wednesday, April 15 at 2pm EDT. Click here for more information. 

Please check back here for more information.



Future Shows
 

Natural Products Expo East 2020 will be September 23-26, 2020 in Philadelphia, Pennsylvania. Registration is now open, click here to register.

Natural Products Expo West 2021 will be March 2-6, 2021 in Anaheim, California. Registration and housing will open this summer. Visit the Exhibit in 2021 page for more information about exhibiting. 



Do you have a question that is not listed?
 

Please reach out to us via email at expowest@newhope.com.