TIP: If you are unable to find a co-worker to add to your booth, that probably means the Primary contact must allot them a badge in the Exhibitor Console.

Note: you cannot remove team members from your Booth Profile. Please contact Client Services at [email protected] for assistance.

Being able to manage your Booth Profile determines how attendees engage with your virtual booth, product listings, and representatives. 

• Home – shows welcome message and where to go for help.
• Booth profile – allows you to add your company info, docs, and items.
• Meetings – allows you to manage meeting availability and requests.
• Leads board – allows you to view your booth statistics and export leads.
• Your team – allows you to add team members and hide their profile.

In the “Booth profile” Overview area, you’ll notice the sections you can modify are indicated by an “EDIT “button.

TIP: To view your booth changes from the perspective of Attendees, you’ll want to move to the front-end of the Expo West platform via “Switch to the Event” in the upper-right of the screen.

Click on “ADD AN AD” to upload an image to your sidebar banner. You can include a URL redirect to an outside webpage or one of your product pages. We recommend using a 1080x1920px (9:16 RATIO) image, no larger than 1 MB.

Click on “ADD BACKGROUND”. You can include a URL redirect to an outside webpage or one of your product pages. We recommend using a 2560x1600px (16:10 RATIO) image, no larger than 1 MB.

Adding “Documents & Links” in the Booth Profile helps round-out your profile. Just “Add documents” on the right of the screen.  You can either upload a document or paste an URL.  Give your Link or Document a title (mandatory) and an overview (optional). Please note the maximum number of characters for each field: 80 max for Title, 160 max for Overview.

TIP: Think of this section as your portfolio but can only be seen by those visiting your booth.

Showcase your newest offerings to Expo attendees. Under the Booth Profile section, create a “Products & Services” with a category, sub-category, name, and description. Please note once a Product or Service is created you cannot edit categories, so it is important to choose carefully.

Once you click “Create”, a window will appear so you can add an image (400×400) and additional attributes. Products & Services will be visible from your Booth Profile as well they will be listed under the ‘Products & Services’ section once we go live!

TIP: By uploading Product Flats you can further educate the audience on your product!

In the run up to the event, switch to the Event view to find and connect with your potential buyers by searching the “Attendees” list by name or filters based on specific criteria.

We encourage you to try-out our suggested AI matches!

Having found your people, go to their profiles to send them a connection request. You can accompany your request with a message to humanize the connection.

TIP: A list of all your connections can be viewed and exported in “My Event” > “My networking”.

To quickly chat with any of your contacts, use the messages area in the upper-right.
You can even create a group discussion from one of your contacts.

Depending on the current time slots defined by the event organizer, you may notice meeting availabilities on attendee profile pages, whether they are a contact or not. Sending requests for virtual meetings are easy and may very well lead to them accepting.

After selecting a slot, choose a meeting place and then “send meeting request”.

TIP: Adding a message along with your meeting request will increase the likelihood of being noticed and accepted.

In the event your request is accepted, you will immediately receive a notification within the platform and an email reminder 10 min beforehand the meeting.

TIP: Make sure to regularly log-in to see if you have any notifications about meeting requests

You can now manage your booth’s meeting availability for opportunities defined by the event host. This availability management only affects the Exhibitor Booth and not each Team Member’s ability to accept requests as individuals.

Your Company’s meetings can be managed in your Exhibitor Center “Meetings” area. Here you can see and filter all Team member meetings, assign a team member, accept/decline requests, and export a full list.

TIP: A red pin next to Meetings indicates you have a pending notification, so check it out!

TIP: A pending meeting will block a meeting slot. If your meeting is not confirmed after several days, don’t hesitate to cancel it to free up the meeting slot!

All the above references link to the page of your meeting and will show a “Join Meeting” button in the hour leading up to it. If you are using this feature for the first time, look for the pop-up asking for permission to use your microphone and camera and choose “Allow”.

Whether physical or virtual, you have the ability to score, assign keywords, and take notes about an attendee that you have connected with. This allows you to make notes as you engage, making it easier to follow-up after the event. These features are available directly at the bottom right of their profile.

One of the first things you’ll notice in “Leads board” area is your company analytics, which provides key figures about your participation.

At the right side of your Exhibitor Center Leads board, you will see the top three visitors to your virtual booth. The visitor’s name is clickable and redirects to the attendee’s profile, where you can reach out to them. Just below the top three visitors you’ll notice the ability to choose to “See all”, which lists up to 200 of the most recent visitors. Note: it can take up to 1 hour for the most recent visits to appear. These visitors are also included in Leads export.

A lead is someone who has demonstrated interest in your company or product. You may “EXPORT LEADS” data at the right side of the Leads board area.

TIP: Follow-up with leads 24-hours after initial contact to demonstrate optimal responsiveness.