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Please read through this guide before chatting to our support team
Should you still need support, please email [email protected].
We appreciate your patience in advance as there may be a wait due to increase support during peak times.
TIP: Bookmark the Exhibitor Center and Attendee Area for easy web access.
Adding co-workers to your Booth Profile allows them to edit, answer meeting requests and chats, and share contacts made during the event with other Team Members.
1. Make sure your co-workers (only relevant to the virtual booth) have registered in advance.
2. Once they have registered, they will receive the NPEW Exhibitor Platform Access email from [email protected] This email must be opened within 48 hours to authenticate.
3. Now the Primary Contact may add those co-workers as team members to their Booth Profile.
TIP: If you are unable to find a co-worker to add to your booth, that probably means the Primary contact must allot them a badge in the Exhibitor Console.
Note: you cannot remove team members from your Booth Profile. Please contact Client Services at [email protected] for assistance.
Being able to manage your Booth Profile determines how attendees engage with your virtual booth, product listings, and representatives.
In the “Booth profile” Overview area, you’ll notice the sections you can modify are indicated by an “EDIT “button.
TIP: To view your booth changes from the perspective of Attendees, you’ll want to move to the front-end of the Expo West platform via “Switch to the Event” in the upper-right of the screen.
Upload a custom designed header banner to your profile. We recommend using a 1200x675px (16:9 ratio) image, no larger than 1MB. Have a custom designed video you want to show off? Upload it to YouTube or Vimeo, then copy and paste the URL into the Video ID bar.
TIP: Try changing up your image or video ahead of each event to keep your profile fresh
Adding “Documents & Links” in the Booth Profile helps round-out your profile. Just “Add documents” on the right of the screen. You can either upload a document or paste an URL. Give your Link or Document a title (mandatory) and an overview (optional). Please note the maximum number of characters for each field: 80 max for Title, 160 max for Overview.
TIP: Think of this section as your portfolio but can only be seen by those visiting your booth.
Showcase your newest offerings to Expo attendees. Under the Booth Profile section, create a “Products & Services” with a category, sub-category, name, and description. Please note once a Product or Service is created you cannot edit categories, so it is important to choose carefully.
Once you click “Create”, a window will appear so you can add an image (400×400) and additional attributes. Products & Services will be visible from your Booth Profile as well they will be listed under the ‘Products & Services’ section once we go live!
TIP: By uploading Product Flats you can further educate the audience on your product!
Add a Show Special to highlight promotions, deals, discounts, and giveaways during the Expo. Under the Booth Profile section, create a “Show Specials” with a Name, Description, Link, and image (400×400).
To maintain quality and integrity at the virtual product exhibitions, the New Hope Network Standards team reviews product labeling and marketing as we do at all Natural Products Expo events. The Standards team may perform minor revisions to a non-compliant product description and/or remove non-compliant documents (marketing). You will be immediately notified of any changes made to your online exhibit.
Please contact [email protected] if you have any questions regarding the Expo Standards.
Depending on the current time slots defined by the event organizer, you may notice meeting availabilities on attendee profile pages, whether they are a contact or not. Sending requests for virtual meetings are easy and may very well lead to them accepting.
After selecting a slot, choose a meeting place and then “send meeting request”.
TIP: Adding a message along with your meeting request will increase the likelihood of being noticed and accepted.
In the event your request is accepted, you will immediately receive a notification within the platform and an email reminder 10 min beforehand the meeting.
TIP: Make sure to regularly log-in to see if you have any notifications about meeting requests
Your Company’s meetings can be managed in your Exhibitor Center “Meetings” area. Here you can see and filter all Team member meetings, assign a team member, accept/decline requests, and export a full list.
TIP: A red pin next to Meetings indicates you have a pending notification, so check it out!
TIP: A pending meeting will block a meeting slot. If your meeting is not confirmed after several days, don’t hesitate to cancel it to free up the meeting slot!
Whether physical or virtual, you have the ability to score, assign keywords, and take notes about an attendee that you have connected with. This allows you to make notes as you engage, making it easier to follow-up after the event. These features are available directly at the bottom right of their profile.
At the right side of your Exhibitor Center Leads board, you will see the top three visitors to your virtual booth. The visitor’s name is clickable and redirects to the attendee’s profile, where you can reach out to them. Just below the top three visitors you’ll notice the ability to choose to “See all”, which lists up to 200 of the most recent visitors. Note: it can take up to 1 hour for the most recent visits to appear. These visitors are also included in Leads export.